All Ombudsman articles
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NewsHousing Ombudsman urges social landlords to ‘renew and improve’ relationships with leaseholders
Watchdog says system can seem ‘unresponsive’ or ‘indifferent’ to leaseholders needs
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NewsVarying definitions of ‘emergency’ could see residents treated unfairly under Awaab’s Law, warns Ombudsman
Law should ‘drive practices away from a postcode lottery towards greater convergence’, says watchdog
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NewsOmbudsman criticises Housing for Women after incorrect £10,000 charge to resident
Landlord for vulnerable women overhauls policies after being branded ’unsympathetic’ by watchdog
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NewsHealth and safety risks left unresolved for years, Ombudsman finds
Watchdog’s latest report calls on social landlords to take initial complaints as “early warning signs” indicating need for service improvement
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NewsOne Housing review unearths more than 800 inaccurate records on asbestos risk
Ombudsman ordered review after tenant’s ceiling collapsed, prompting concerns about asbestos exposure